Frequently Asked Questions
In your email inbox: all purchases are emailed to your inbox if you do not see your deal there please check your junk mail folder and make sure that Savnpik is not in your junk list.
In your Savnpik Account: You can download your deal at any time from the account you mad through our website.
You can use your deal as soon as the code that is generated for you becomes active. The timing for generation varies from deal to deal.
How to make a booking?
We urge you to make bookings for deals as soon as possible, the details of bookings are given on the vouchers.
Reach out to our customer service team in case you are not able to make bookings at a time of your choosing.
Cancellations depend on the discretion of the vendor so please check the voucher for fine print.
Vouchers have a specific duration of validity typically from 31st December to 9th January.
A voucher that has expired cannot be refunded or redeemed.
Under certain situations, a refund may be given for example if you have been unable to redeem your voucher within the period of validity because of no fault of your own.
In this case contact customer service for further assistance.
The vendors specify when an order will be delivered.
In such a case please check the delivery timings in the fine print of your voucher. If the time limit has not passed, your product should be sent within the allotted time.
Contact our website ASAP so the order isn’t delivered to the wrong address.
You should contact the vendor in the following scenarios;
To ask about a voucher they have on sale at the website.
Send them details mentioned in the fine print.
They can be found on the voucher fine print.
These depend on the vendor’s discretion and details can be found on the voucher fine print.
Refunds are processed in seven working days
If you bought extra vouchers or if you bought a deal by mistake don’t worry!
Ensure that you ask for a refund within a week.
Allow seven days for the refund to be processed.